ANTICIPATE THE NEEDS AND EXPECTATIONS OF YOUR MARKET
At TRM IA+TECH, we turn survey results into concrete actions that increase your company’s profits.
Measure and increase the engagement of your customers and employees or discover your target audience
We are experts in surveys + AI, we take care of everything!
Measure your customers
• Know your NPS (recommendation)
• Measure your customer’s satisfaction and loyalty
• Identify their buying habits
• Get to know the opinions of your prescribers
• POS solutions & sales problems
• Client/product experience /UX Digital
• Communication test
• Acceptance and development of new products
Measure your employees
• Measure the working environment
• Find out the quality of the relationship with the company, managers and colleagues.
• Check group cohesion, cooperation and relationship satisfaction
• Improve employee motivation and commitment
• Identify problems and assess solutions
• Suggestions from employees
Measure your target audience
• Competitors’ best practices
• Public opinion on political campaigns
• Social or industry monitoring
• Launches (new products and/or services)
• Looking for opportunities in new markets
• Attracting new customers
• Evaluating your product/service and marketing mix
EXPERT MYSTERY CLIENT
With TRM Mystery, we observe, interact and live the customer experience so you can implement the most competitive strategies.
Assess the competitiors: Improve your processes
With our Mystery Client, you can learn all the secrets of your industry to differentiate yourself and attract more customers.
Mystery Shopper · Mystery Market · Mystery Hotel & Cruises · Mystery Restaurant · Mystery Patient · Mystery Contact · Mystery B2B · Mystery Services · Process auditing
Want to know how your competitors do it?
• Do you want to know what your competitors’ customer service is like across different media?
• Are their sales techniques better than yours?
• How do their digital platforms (websites, apps…) work and what advantages do they offer?
• Do you need information about their products/services, processes and their development, production, logistics…?
• What are they like and how long do their offers and catalogues take?
• What methods, payment systems and facilities do they use?
• How do they handle complaints and resolutions?
• Do you want to know their communication and marketing strategies?
Want to know what your own processes look like?
• Do you need an objective view of how your processes are working?
• Are your people aligned with your strategies?
• Do your strategies work and are they attractive?
• Do you want to know where the problems are when you fail to close a sale and how you can improve?
• Do your products/services, processes and their development, production, logistics satisfy your customers?
• Are your digital platforms providing competitive advantage?
• Is your customer service good enough to build loyalty and referrals?
• Are complaints resolved to the satisfaction of your customers?
WE TURN YOUR DATA INTO REAL STRATEGIES
MAKE THE MOST OF YOUR CRM DATA
CRM TRM Analysis TechData Expert service. We turn your CRM reports into concrete actions that increase your sales and customer loyalty.
Starting a business?
90% of new businesses fail within 3 years due to lack of professional market research
We test your idea and analyse your market to help your business & its business plan succeed.
We are experts in surveys + AI, we take care of everything!
For new physical stores & businesses
• Online surveys (CAWI) with 10 questions about the new service or product
• Expertly designed and programmed smart form with specialised software.
• Online consumers / potential customers database, segmented database according to needs (multi-city or multi-country if needed)
• Desk research on location, population, socio-demographics and competitors
• Analysis by marketing + AI experts
• Conclusions for differentiation, tables & graphs + SWOT + lists + marketing recommendations
For new online businesses & apps
• Online surveys (CAWI) with 10 questions about the new service or product
• Expertly designed and programmed smart form with specialised software.
• Online consumers / potential customers database, segmented according to needs (multi-city or multi-country if needed)
• UX experience test if beta /direct and indirect competitors /key words / opportunities on digital platforms research
• Analysis by marketing + AI experts
• Conclusions for differentiation, tables & graphs + SWOT + lists + marketing recommendations
AGILE STRATEGIC DECISIONS WITH TRM AD-HOC, TAILORED MARKET RESEARCH
Some of our clients
ANTICIPATE THE NEEDS AND EXPECTATIONS OF YOUR MARKET
At TRM IA+TECH, we turn survey results into concrete actions that increase your company’s profits.
Measure and increase the engagement
We are experts in surveys + AI, we take care of everything!
Measure your customers
• Know your NPS (recommendation)
• Measure your customer’s satisfaction and loyalty
• Identify their buying habits
• Get to know the opinions of your prescribers
• POS solutions & sales problems
• Client/product experience / Ux digital
• Brand communication assessment
• Acceptance and development of new products
Measure your employees
• Measure the working environment
• Find out the quality of the relationship with the company, managers and colleagues.
• Check group cohesion, cooperation and relationship satisfaction
• Improve employee motivation and commitment
• Identify problems and assess solutions
• Suggestions from employees
Measure your target audience
• Competitors’ best practices
• Public opinion on political campaigns
• Social or industry monitoring
• Launches or ventures (new products and/or services)
• Looking for opportunities in new markets
• Attracting new customers
• Evaluating your product/service and marketing mix
EXPERT MYSTERY CLIENT
With TRM Mystery, we observe, interact and live the customer experience so you can implement the most competitive strategies.
Learn all the secrets of your industry to differentiate and attract more customers.
Mystery Shopper · Mystery Market · Mystery Hotel & Cruises · Mystery Restaurant · Mystery Patient · Mystery Contact · Mystery B2B · Mystery Services · Process auditing
Want to know how your competitors do it?
• Do you want to know what your competitors’ customer service is like across different media?
• Are their sales techniques better than yours?
• How do their digital platforms (websites, apps…) work and what advantages do they offer?
• Do you need information about their products/services, processes and their development, production, logistics…?
• What are they like and how long do their offers and catalogues take?
• What methods, payment systems and facilities do they use?
• How do they handle complaints and resolutions?
• Do you want to know their communication and marketing strategies?
Want to know what your own processes look like?
• Do you need an objective view of how your processes are working?
• Are your people aligned with your strategies?
• Do your strategies work and are they attractive?
• Do you want to know where the problems are when you fail to close a sale and how you can improve?
• Do your products/services, processes and their development, production, logistics satisfy your customers?
• Are your digital platforms providing competitive advantage?
• Is your customer service good enough to build loyalty and referrals?
• Are complaints resolved to the satisfaction of your customers?
Starting a business?
90% of new businesses fail within 3 years due to lack of professional market research
We test your idea and analyse your market to help your business & its business plan succeed.
We are experts in surveys + AI, we take care of everything!
For new physical stores & businesses
• Online surveys (CAWI) with 10 questions about the new service or product
• Expertly designed and programmed smart form with specialised software.
• Online consumers / potential customers database, segmented according to needs (multi-city or multi-country if needed)
• Desk research on location, population, socio-demographics and competitors
• Analysis by marketing + AI experts
• Conclusions for differentiation, tables & graphs + SWOT + lists + marketing recommendations
For new online businesses & apps
• Online surveys (CAWI) with 10 questions about the new service or product
• Expertly designed and programmed smart form with specialised software.
• Online consumers / potential customers database, segmented according to needs (multi-city or multi-country if needed)
• UX experience test if beta /direct and indirect competitors /key words / opportunities on digital platforms research
• Analysis by marketing + AI experts
• Conclusions for differentiation, tables & graphs + SWOT + lists + marketing recommendations