We study the positioning on platforms, search engines and specialised physical shops, the booking and purchasing processes, the attractiveness of the products and the subsequent on-site services offered by the hotel and tourism industry.

We focus on researching bookings, cancellations, positioning on platforms and search engines, and the entire onsite experience in catering establishments: waiting times, adequacy of facilities, staff attention, service times, quality of product offerings to create a unique experience.

We become healthcare patients or purchasers of healthcare products to assess the adequacy and quality of the healthcare experience and specialised product recommendations, highlighting specific areas for improvement and change.

We focus on the purchase of FMCG products and the process/experience of acquiring these products at the point of distribution/sale to understand how competitive their location is and how attractive and mobilising their display is for consumers.

We analyse the procurement processes of services aimed at end customers in different sectors, both in the public and private sectors. We investigate competitiveness and satisfaction at the experience level and potential opportunities for improvement in sales processes.

 We investigate all means of contact with your customers and potential customers. We evaluate the attention received via call centre, email and online chat, including times and processes, resolution of incidents and complaints, as well as the quality of the attention received by the customer. 

This is an internal process audit in which we objectively investigate the degree of compliance with established processes, customer experience, product satisfaction, the degree of staff training… We detect the strengths, failures and weaknesses that have an impact on the closing of sales and customer loyalty, in order to find points for improvement in each of the phases and areas of the company.

As buyers of products/services aimed at companies, we investigate sales strategies, contact with the responsible personnel, service/product catalogues, process times, delivery logistics… We detect the strengths, weaknesses, shortcomings, weaknesses and WOWs of each sector for competitiveness.