NPS & Satisfaction Surveys
RECOMMENDATION & LOVERS!
What our customers and/or employees think and feel about the company/brand is key to growth and competitiveness.
We measure customer or employee satisfaction on a scale of 1 to 10 for specific aspects, stages of the journey or criteria, in order to make continuous improvements focused on their needs. These surveys, together with the NPS, allow us to monitor and validate the actions that are implemented on a regular basis.
We analyse the customer’s willingness to recommend your brand or company using a score between 0 and 10, accompanied by a few open-ended questions. This is a quantitative and qualitative mixed market study aimed at B2C and B2B.
We analyse a score between 0 and 10 at a particular point in the journey to see how likely the customer is to recommend us. This allows us to accurately measure the customer experience after purchase, delivery or after-sales service in order to take tactical action.
We analyse the NPS of your company’s employees, in the different ranks and departments, in order to design appropriate actions to build and restructure the internal corporate environment to be more efficient and to have a better impact on the customer experience.
We use a variety of tools and techniques to identify where future problems may arise in the business environment, to make improvements based on employee insights, and to optimise our internal ecosystem.
Referral is the key to growth and competitiveness!
Know what your customers think and feel to move forward.
Referral is the key to growth and competitiveness!
Know what your customers think and feel to move forward.